Klaus Fleischmann grew up with languages and computers in Austria and the US. Studied conference interpreting in Vienna & Monterey, California, and technical communication at Danube University Krems. Long work experience in the US translation industry. Founded Kaleidoscope GmbH as a consulting & software company for international documentation in 1996. Co-founded the “ARGE International Documentation” in Vienna in 2000. Presents lectures and university courses on terminology and translation management in Austria and abroad

Klaus Fleischmann

will present…

From Occasional Quality Control to Collaborative Quality Assurance



Translation is at the core of successfully communicating to other people, cultures, countries, and, last but certainly not least, markets. With their very elaborate set of skills and tools, translators always aim at achieving the agreed-upon quality. Translation tools have not only made impressive progress in terms of user friendliness, productivity, and automation, but have also developed a wide array of quality control tools, making it easier to detect and correct linguistic errors.

However, for a “holistic” company-wide approach, companies need to look beyond simple quality control to a strategic level and implement a quality assurance process in terms of error prevention, quality evaluation, and, ultimately, quality improvement: While quality control is a post-process endeavour, quality assurance starts well before the actual translation with clean source texts, solid terminology, project preparation, and intelligent query management during the translation process. Many of these processes, such as terminology or queries, involve stakeholders outside the core translation process: authors, clients, In-country reviewers and others.
This presentation will show the theories and methodologies behind this approach and practical examples of how parts of these processes were implemented, ranging from collaborative terminology and query management all the way to business intelligence through holistic quality evaluation.